IT Support Specialist

Ultimus is looking for an IT Support Specialist to maintain, upgrade and manage our end-user related software, hardware, and IT infrastructure.The primary responsibility of an IT Support Specialist is to provide direct IT support to Ultimus end-users and clients in the spirit of excellent customer service and a positive attitude.Resourcefulness and adaptability are necessary skills in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience and customer service skills to effectively communicate with a variety of interdisciplinary teams and users.

• Install, configure, and troubleshoot end-user software and hardware systems.
• Set up Microsoft AD/O365 accounts and Windows workstations.
• Monitor performance and maintain end-user systems according to requirements
• Troubleshoot IT and facility related issues/outages.
• Upgrade end-user systems, applications, and services with new releases and patches
• Be available for occasional after-hours and weekend work for implementations/migrations/conversions.
• Create technical support documents for end-user applications and/or knowledge base articles.

• Minimum of 3 years of experience as a System Administrator, Helpdesk Administrator, IT Support Specialist, or similar role within IT infrastructure.
• Administrator level experience with various Microsoft operating systems and platforms.
• Administrator level experience with Microsoft O365 product suite.
• Knowledge of end-user system security and data recovery.
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Enjoy and participate in an open and collaborative team environment.
• Experience with workstation imaging systems, networks (LAN, WAN) and patch management are a plus.
• Experience with creating scripts in Power Shell or Python is a plus.
• Ability to lift boxes and rack equipment weighing up to 40lbs.