Associate Director of Global Assistance and Protection for the Americas

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services — creating tangible value at speed and scale. We are a talent and innovation led company with 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com . Bring your ideas and communications expertise to Accenture and you may find that your career catapults to places you never imagined. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference. Reporting to the Director, Global Regional Protective Services, the Protective Services Associate Director for the Americas is a full-time role, responsible for providing security risk management, including physical security risk management, personal/travel security, crisis management, risk mitigation, investigative services, behavioral threat assessment, event security, security systems guidance, identification of local/global incidents that impact Accenture, the coordination of notification messages to employees, geo-political threat monitoring (regional/global), threat/risk identification and analysis, security vendor management, security training, and budget development.This role will assist in providing strategic leadership of a corporate security program in a complicated corporate environment that values collaboration, independent thinking, proactive problem-solving, integrity, collegiality, efficiency, and continuous organizational transformation. This role is expected to develop a close collaborative relationship with Accenture’s Business, IT, Cyber Security, Legal, Travel, Workplace, and HR leaders, as well as with domestic and foreign law enforcement and diplomatic and intelligence services.The incumbent is required to apply deep security skills to deliver a wide variety of innovations, systems, applications, and assets which we design, implement, and operate to provide industry tailored, end-to-end security services that enable Accenture and our clients to build resilience. This role is responsible for identification and management of corporate risks in areas of people safety, reputational risk, and information and property loss or compromise, including defining and reviewing the policy and processes on a periodic basis in accordance with the defined roadmap. The role requires:

Proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort.

Development and execution of strategy to achieve key business objectives in area of responsibility.

Interaction with senior management for clients and/or Accenture, involving negotiation or influencing on critical matters. Wide latitude in decision-making and determination of objectives and approaches to critical assignments.

The incumbent will be aligned to a location in the US in compliance with Accenture's location policy. They will provide oversight to North America and Latin America Regional Protective Services, amongst other global responsibilities; they are required to be flexible and be available on call (24/7) to support the people and business of Accenture.Key Responsibilities: Security Management:

Coordinate Security activities across all countries within the region and ensure communication is cascaded to each country and back up to the global team.

Manage or direct the work of other Security team members.

Foster security culture and awareness.

Lead local communication efforts to successfully introduce and implement related programs.

Apply broad security risk management knowledge, understanding of policies, procedures, and frameworks to enable business operations activities.

Contribute / implement security strategy, plans, procedures, and controls.

Identify, anticipate, assess, and help resolve complex business challenges where collaboration and cooperation between individuals is often needed to affect the solution.

Conduct/support security surveys, internal and external audits & reviews.

Cultivate, build engagement/relationship with internal and external stakeholders including vendors, industry organizations, law enforcement and other related government agencies.

Establish near term goals and provide input to longer term goals within area of responsibility; contribute to long-term planning.

Maintain awareness of relevant country regulations and decisions.

Corporate and Client Security Standards:

Understand and implement Accenture’s corporate security standards.

Work closely with project leads and other corporate functions lead to operationalize the global/local responses.

Collaborate with local stakeholders (e.g., Workplace Solutions, Legal, HR) to ensure all security responsibilities are known and followed.

Work with the Business to ensure their security needs are met and the businesses properly adhere to standards and processes.

Collaborate with business resiliency leadership and teams within Workplace, Legal and the Business.

Seek and maintain geographic stakeholder and leadership support for related programs.

Define and deploy security standards.

Drive global programs which recognize Accenture’s commitment to clients.

Crisis Management, Risk Intelligence, Event Monitoring, and Employee Notification:

As SME (crisis management) serve as a key contact for internal and external stakeholders.

Deal with difficult and sensitive situations appropriately and confidentially.

Oversee information gathering to identify and assess any business impact.

Manage incident notification and security assessments by vendors to ensure the timely receipt of information and analysis on events which could impact Accenture’s facilities, people, or operations.

Oversee the dissemination of such information to Accenture leadership and coordinate any messaging to employees.

Lead multi-regional crisis management meetings.

Personal Security:

Active member of Behavioral Threat Assessment Team (BTAT).

Support employees/contractors/clients affected by internal/external safety-security incidents.

Conduct threat assessments to include domestic and international operations and disseminate findings as needed.

Support security awareness training, country risk profiles, hotel-residential security, movement security, office security, and travel security.

Oversee the provision of special security arrangements for a variety of events.

Support executive protection and event security management; coordinate physical on-site security, medical and local law enforcement support to select meetings accordingly.

Manage/oversee vendors.

General:

Liaise with other similar businesses in the community to understand local best practices and challenges. Participate in organizations such as ASIS and OSAC.

Identify opportunities for program and standards improvements and work with the global team to develop and implement solutions and outcomes.

Develop and manage local vendor relationships as needed.

Relationships:

Reports to: Director, Global Regional Protective Services, Global Assistance and Protection

Supervises: Regional Protective Services Senior Managers in North America and Latin America.

External Relationships: External security vendors, domestic and foreign law enforcement and diplomatic and intelligence services, security industry peer networks and organizations.

Job Requirements:

Available on call (24/7) to support the people and business of Accenture

Ability to travel 50% of time

Ability to work outside normal business hours including nights, weekends, or holidays; and at short notice

Basic Qualifications:

Minimum of 15 years of security experience with at least 10 years in a management position

Bachelor’s Degree

Preferred Skills:

Government service/international experience are a plus

Industry recognized local and international professional security certifications are a plus

Nimble, highly responsive, able to pivot quickly between projects and priorities and to meet time-sensitive deadlines

Critical Thinking

Issue Management

Program/project management knowledge

Knowledge in contingency, disaster recovery, business resiliency and evacuation planning

General understanding of investigative process

Extensive knowledge of physical security and systems

General understanding of safety/security in a corporate environment

General understanding of legal and corporate terminology

Basic computer skills (experience/proficiency in Microsoft suite – Word, Excel, PowerPoint)

Strong analytical skills, understanding of complex issues, bigger picture, ability to quickly absorb information and deploy conceptual and creative problem solving

Language skills are a plus

Professional Skills:

Motivated to work in a meritocratic, collaborative culture in which work ethic, humility, collaboration, and a “roll-up your sleeves mentality” are critical

Uncompromised ethics and integrity

High level of professionalism with a good executive presence—demonstrated poise, calm under fire

Strong communications skills and good interpersonal skills in one-to-one and team settings

Be a natural leader with the ability to easily establish trust-based relationships; skilled in gaining valuable insights through collaboration and communication

Lead, mentor, and develop people

Possess drive, determination, and optimism with proven ability to adapt, and remove obstacles to achieve results

Strong time management skills and ability to multitask

Exposure and demonstrated ability to work in multicultural environments

Strong cultural sensitivities and empathy

Demonstrated leadership in professional setting; either military or civilian

Demonstrated teamwork and collaboration in a professional setting; either military or civilian

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