Front Desk/Store Guest Service Clerk

TITLE

Front Desk/Store Guest Service Clerk

REPORTS TO

Campground Owner/Manager(s)

GENERAL DUTIES

Responsible for making guest reservations, registration, front desk, merchandising, stocking shelves, and store point-of-sale procedures while delivering great guest service.

SPECIFIC DUTIES TO INCLUDE BUT NOT BE LIMITED TO:

Provide superior guest service either over the telephone or in-person, by being enthusiastic, attentive, friendly, and helpful. Handle all guest issues with respect.

Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition, and a proper KOA uniform shirt and nametag. (Shirts and nametag will be provided by KOA. Laundering shall be the responsibility of the employee.)

Follow specific KOA cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other pieces of equipment.

Perform daily, weekly, and monthly scheduled stocking and cleaning programs for the front office/store facilities. Light laundry room and bathhouse cleaning may be required, on occasion.

Promote campground activities and store sales.

Promote local attractions, as well as the KOA system by Value Kard sales and referrals to other KOA’s and being knowledgeable of all national and local advertising and discount programs for the campground, store, and other income areas.

Perform all other duties assigned by the Campground Owner/Manager(s).

EMPLOYEE EXPECTATIONS

Friendly, helpful, and professional guest service delivery.

● Demonstration of a positive attitude with guests, management, and team members.

● Well-groomed appearance and appropriate KOA uniform and name tag.

● Attention to detail when making reservations or registering guests.

● Careful and accurate money handling.

● Promotion of this KOA and the entire KOA system.

● Willingness to be trained on proper propane refill procedures.

PHYSICAL REQUIREMENTS

● Must be able to lift to 50 lbs.

● Long periods of standing, bending, and kneeling.

● Must be able to hear and respond over the telephone.

JOB QUALIFICATIONS

● General knowledge of computer operations.

● Speak the English language fluently.

● Excellent guest service skills.

● Knowledge of propane and gasoline dispensing.

● A valid Driver’s License is required.

CONTRACT LENGTH

● 5 - 6 months (April 1st - October 31st, 2022)

FULL-TIME OPPORTUNITY

● No

COVID-19 PRECAUTION(S)

● Personal protective equipment provided or required

● Social distancing guidelines in place

● Sanitizing, disinfecting, or cleaning procedures in place

INTERNSHIP COMPENSATION

● Pay

● College Credit

THIS JOB IS

● A good job for someone just entering the workforce or returning to the workforce with limited experience and education

● A job for which all ages, to help build customer service skills

● Open to applicants who do not have a college diploma

WORK REMOTELY

● No

JOB TYPES

● Full-time, Part-time, Contract, Temporary, & Internship

SALARY & EMPLOYEE BENEFITS

● $12.00 per hour

● Employee Discount for UDRG locations (Streetsboro/Cleveland SE KOA, Harrisonburg/Shenandoah Valley KOA, & Mercer/Grove City KOA)

SCHEDULE

● Day & evening shifts

● Holidays

● Monday - Friday

● Weekend availability

COVID-19 CONSIDERATIONS

● All customers are recommended to wear a mask but not required

EDUCATION

● High School or equivalent (Preferred)

WORK LOCATION

● One location

○ 187 State Route 303, Streetsboro, OH, 44241