Catastrophic Adjuster/ Field Service Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.In this position

The APD Auto Physical Damage Catastrophe Claims Adjuster/Field Service Manager is a field-based position representing Ford Motor Company and its many departments to dealerships, assembly plants, ports, railroad ramps, distribution centers, body shops, lessees, and their dependents.

You will get to work in a high paced, quickly moving environment in which you will be able to travel to different regions on a regular basis.

What you'll do

Work remotely, managing complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections and travel throughout key-point.

Review and process assigned claims to ensure compliance with company procedures and local and state fair claim practicing laws.

Review claims queue daily for new claims, make the initial contact with the dealer or lessee to discuss the loss details and address any questions or concerns regarding the claim.

Negotiate repair costs with body shops and complete an independent, fair and accurate, damage repair estimate ensuring that the estimate complies with industry standards and state mandated fair claims practices.

Properly document claim files in the Duck Creek Claims System (DCCS).

Coverage investigations including fire, theft, false pretense claims, and coverage decisions for floor planned units.

Work scheduled days at the World Headquarter Vehicle Service Center inspecting damaged company fleet lease vehicles.

Preparing damage estimates using Mitchell Connect estimating system to establish cost of repairs.

Subrogation investigations, salvage disposal, and fraud investigations

Loss prevention reviews and dealer training activities

Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and travel can be as much as 50% particularly during CAT (storm) season. Storm season is typically from March-August.

You'll have

Interested candidates must be willing to travel overnight as required and the travel can be as much as 50% to assist for catastrophic losses across the United States. These losses are typically dealer inventory losses filed by the Ford and Lincoln dealers and Ford assembly plants/holding yards. Travel commitments can require multiple weeks of travel on the road during severe weather periods and can last for several weeks at a time with minimal notice of where or when you would be required to travel. In region responsiblities include handling fleet claims on company lease vehicles, in transit claims, and dealer wholesale claims (non-catastrohic and catastrophic). The position includes a new company car, cell phone, laptop, corporate credit card and a complete package of benefits.

CAT loss adjusting and travel experience for a major retail insurance carrier

One or more state insurance adjuster and/or appraiser licenses, Texas or Florida preferred as those states are reciprocal for licensing required to handle claims in other states as needed.

I-CAR Gold or Platinum Certifications

Knowledge of vehicle repair processes and procedures

Ability to independently plan, organize, re-organize, prioritize, and problem-solve

3+ years of claims adjusting and estimating experience

Successful candidate should be able to demonstrate leadership behaviors combined with outstanding interpersonal, teambuilding, and communication skills

Even better, you may have

Excellent written and verbal communication skills

Knowledge of vehicle repair processes and procedures

Excellent dealer/customer service skills

Bachelor’s or master’s degree

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:https://fordcareers.co/GSRnon-HTHDThis position is a salary grade 6.This position is a range of salary grades 5-6 .Visa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#LI-Hybrid #LI-FordCreditRequisition ID : 31493