ServiceNow Platform Owner

Join our IT & Digital Transformation team as a Sr. Service Integration Manager (ServiceNow Platform Owner) and shape the future of our ServiceNow platform across the enterprise.You’ll be at the heart of our transformation, defining the platform strategy, overseeing governance, and ensuring that ServiceNow drives measurable business value. This is a unique opportunity to combine your passion for service management, stakeholder engagement, and technology leadership, while building a platform that supports operational excellence and digital innovation.Your roleAs the Sr. Service Integration Manager, you are the strategic owner of the ServiceNow platform. You will define the long-term vision and roadmap, ensuring that the platform aligns with business objectives, IT strategy, and digital transformation initiatives. You will oversee platform architecture, governance, and adoption, while working closely with stakeholders to translate requirements into sustainable solutions.You will manage the ServiceNow ecosystem end-to-end, including vendor relationships, licensing, demand prioritization, and continuous improvement initiatives. You will act as the bridge between business units, IT leadership, and development teams, promoting adoption and ensuring that the platform delivers vaalue across the enterprise.As Sr. Service Integration Manager, you will:Define and drive the ServiceNow platform vision and strategic roadmap, including evaluation of emerging features and innovations.Establish governance frameworks, standards, and policies to ensure consistency, security, and compliance across the platform.Serve as the main point of contact for stakeholders, gathering requirements, aligning priorities, and promoting adoption.Work with architects and developers to maintain scalable, maintainable, and performant platform architecture.Prioritize incoming requests, manage resources, and oversee release planning to balance capacity and business needs.Manage vendor and license relationships, ensuring compliance, optimization, and cost efficiency.Measure, report, and communicate the value delivered by the platform through KPIs, adoption metrics, and ROI.Drive continuous improvement, leveraging best practices, out-of-the-box functionality, and ServiceNow capabilities to enhance platform maturity.