Customer Service Specialist

Mobility & Materials – Customer Service SpecialistAbout DuPont Mobility & MaterialsWe transform industries and improve lives through material science, delivering cutting-edge solutions and future technologies. Our high-performance engineering polymers, resins, adhesives, specialty pastes & films enable material systems solutions for the most demanding applications and environments in automotive, electronics, industrial, consumer, medical, photovoltaic, and telecom industries.  Learn more about our Featured solutions here: https://www.dupont.com/about/our-businesses.htmlJob Description:DuPont Mobility & Materials is seeking a Customer Service Specialist to join our team at Experimental Station in Wilmington, DE. As a Customer Service Specialist you have complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. You will interface with customers as well as internal and external functional partners. By building successful relationships, the you will align multiple internal resources and capabilities toward the goal of zero-defect customer satisfaction.We offer a competitive benefits package that is effective on the first day of employment. This includes medical, dental, vision, 401k, vacation, holiday and a bonus plan.Primary Responsibilities:Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices

Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, Power BI, Order Commitment Report, etc)

Quickly identify and own resolution of customer issues

Work with Order Coordinators, Asset Schedulers and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization

Engage sales team on customer issues and requests, pricing and approvals, followed by necessary actions to resolve

Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments

Work with Sales on new customer set-up/changes, pricing, order fulfillment issues, complaints and samples

Understand and support both internal and external audit requirements as it relates to customer service activities

Provide timely responses for all control & audit requests, including month-end order to cash processes

Responsible for taking action within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance

Job Qualifications:High School diploma or GED and Minimum 5 years’ previous customer service experience with emphasis on sales to cash

Proficiency in SAP R/3 or another ERP system required

Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word and SharePoint); SalesForce.com experience is a plus

Associates or Bachelor’s degree preferred

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (http://www.dupont.com/global-links/accessibility.html) .For US Applicants: See the “Equal Employment Opportunity is the Law” poster at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfFor our U.S. Affirmative Action Policy, click here (https://www.dupont.com/content/dam/dupont/amer/us/en/corporate/microsites/now/news-articles/EEO%20Policy%20Final%20Version%20Oct%202020.pdf) .