Banking Operations Specialist III - NRA

Banking Ops Specialist III The Banking Operations Specialist III job coordinates the day-to-day operations of consumer and commercial banking. This job performs administrative/transactional processes including answering referral calls, verifying daily proofs and processing payments, and escalates complex issues to the appropriate manager. This job also provides assistance and training to junior employees and faces non-routine problems and customer questions on a daily basis. Working under limited supervision, this job supports other banking professionals to ensure that critical tasks are completed on time, and implements new ways to streamline processes or improve efficiency within their department. Key Responsibilities and Duties

Answers primarily referral calls and provides information to prospective customers.

Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies.

Confirms accuracy of payments, tickets and online entries.

Resolves customer, branch or bank inquiries that are considered non-routine.

Uses advanced knowledge and considers multiple resources and records when investigating non-routine customer inquiries.

Verifies transactions and balances general ledger accounts.

Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.

Provides assistance and training to lower level employees.

Educational Requirements

High School Preferred

Work Experience

No Experience Required; 2+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level3ICThis Banking Operations Specialist III position will be responsible for NRA account servicing and onboarding new customers.Preferred Qualifications

Previous experience with CIP validation, KYC validation, and W-8

NRA (Non-resident Alien) Tax knowledge

Detail-oriented with a focus on accuracy and compliance.

Considering candidates in a hybrid or remote work persona within the states listed.Posting End Date: 11/12/24Pay Range $21 - $28