Desktop Support Analyst

Description We are offering a contract to hire employment opportunity for a Desktop Support Analyst role in Raleigh, North Carolina. The job function revolves around providing technical support for information technologies, handling routine maintenance and enhancements, and resolving technical problems with hardware, software, and work processes. Responsibilities include: Assisting in providing technical support for information technologies, including routine maintenance and enhancements. Identifying and assisting in resolving technical problems and issues with assigned hardware, software, and work processes. Delivering quality and timely results, including technical and customer support, based on assigned work and objectives. Complying with and supporting all corporate, department, and branch policies and procedures. Keeping manager, project teams and business unit customers informed of activities and problems within assigned areas of responsibility; referring matters beyond limits of authority to manager for direction. Troubleshooting Citrix applications, VMware VM-related issues, and PC encryption Softwares including SecureDoc, Wave, McAffee. Supporting laptops, desktops, and printers, and managing remote desktop connectivity applications like WebEx, and Windows Native tools, LANDesk, Team Viewer. Handling ITSM ticketing tools such as Service-now, Remedy, HP Service Center. Managing MS Office Suite (2007,2010,2013,2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio. Using skills such as Microsoft Office 365, Active Directory, Cisco Networking, MS Windows 10, VPN - Virtual Private Network to perform duties effectively. Requirements Proficient with Microsoft Office 365 Experience with Active Directory Familiarity with Cisco Networking Knowledge of MS Windows 10 Ability to utilize VPN - Virtual Private Network Strong problem-solving skills Excellent written and verbal communication skills Ability to work in a team environment Capability to handle multiple tasks simultaneously Strong customer service orientation Familiarity with desktop operating systems and various software applications Ability to diagnose and resolve technical issues Knowledge of network security practices and anti-virus programs Good understanding of IT infrastructure Ability to manage time and priorities effectively Willingness to keep up with advancements in technology Ability to work independently with minimal supervision Strong attention to detail and organizational skills Ability to handle stressful situations and remain calm under pressure. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .