Senior Tech Support Specialist

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Key Responsibilities

Facilitate issue identification and analysis

Investigate and resolve technical issues

Track requests resolution

Provide technical training

Build relationships with customers

Test products & software

Develop and share knowledge

YOU MUST HAVE

High School Diploma, or equivalent. Some experience in the field.

WE VALUE

Bachelor degree in Management, Computer Science or a technology related discipline

Experience in the industry is preferred

Good interpersonal and verbal & written communication skills

Strong continuous improvement mindset, strong leadership impact

Experience with Salesforce.com and SharePoint

Demonstrated experience with Knowledge Management & Call Center Management

Good administration skills

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.