Help Desk

Vacancy expired!

Description:

NC Health Care is a not-for-profit integrated health care system owned by the state of North Carolina and based in Chapel Hill. UNC Health Care currently comprises UNC Hospitals and its provider network, the clinical programs of the UNC School of Medicine, and nine affiliate hospitals and hospital systems across the state.UNCH is looking for three people to join their team of help desk team of 40 help desk technicians to assist in supporting all the end users within the hospital system. They average about 12,000 tickets a month, so it's important that they have someone who has experience with a global or enterprise desk.They troubleshoot issues related to hardware, basic applications, network connectivity, outlook and VDI (they use VMware vClient vSphere).Summer time is typically a busier time for the service desk - they support 50,000 users across the enterprise and are the first line of defense for anything IT related. Due to Covid, the team does have option to work remotely after a training period. Hours are standard Monday to Friday 8-5pm.

Skills:

Helpdesk, Windows

Top Skills Details:

1.) Global/Enterprise Helpdesk Experience (10,000 users or higher) with knowledge of Service Now ticketing system. 2.) Minimum 1 year of experience with tier 1 technical helpdesk experience (hardware support, basic applications, Outlook, VMware vClient vSphere).3.) Customer Service Experience - it is important that they have a strong customer focused personality as they are the first line of defense for all unch customers.

Additional Skills & Qualifications:

Customer Service, Critical Thinking (they'll need to be able to solve problems using logic), and punctuality.

Experience Level:

Entry Level-Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Vacancy expired!