Program Manager – TrukFix

HOW YOU WILL MAKE AN IMPACTSG 12The Program Manager – TrukFix serves as the central liaison between emergency roadside service (ERS) software platform providers, Continental National Accounts, and dealer partners while leading administration of the TrukFix program. This role ensures seamless integration across ERS platforms, drives adoption, and maintains operational excellence through reporting, APIs, and standardized processes

 The PositionLead the TrukFix ERS program and support its relaunch and ongoing growthAct as the primary point of contact between software providers, national accounts, and dealer partnersManage relationships with ERS software vendors and support system integrations and data flowOversee API integrations, system maintenance, and ensure alignment with cybersecurity requirementsCollaborate with sales and marketing teams to implement program standards and drive adoptionSupport national account and service provider onboarding and participationMonitor service provider performance and partner with field teams to improve service quality and consistencyTrack program participation, KPIs, and overall program health using data insightsMaintain coverage maps and alignment across the service networkPartner with analytics teams to deliver reporting and dashboards for leadership and stakeholdersEnsure accurate data integration and reporting across all systemsDrive process standardization and support system transitions and data migration efforts