Service Desk Specialist

The individual will perform hourly data ingests onsite in support of a live, production technology. The role is rotating shifts every quarter (Days and Nights, including weekends). Once training and onboarding is completed, the individual will be onsite in a solo capacity. There may be an occasional requirement to provide Tier 1 support of incoming tickets, calls, email, and verbal requests for IT related services.

2+ years of customer service, communication skills and documentation skills to include:

Hands-on experience troubleshooting hardware and software to include: Windows; Mac, Linux, Audio Visual and VOIP systems

Understanding of Networking fundamentals. (TCP/IP, routing, subnetting, VPNs)

Experience working with and supporting typical office applications

Must have an active TS/SCI security clearance

Must have an active or be able to obtain Security+ Certification

Must be a U.S. citizen

Must work on client-site in Southern Pines, NC AS or BS degree in computerinformation systems or related field Industry certifications. (A+, Network+, Microsoft, Apple, Linux, Cisco, ITIL, DoD) Knowledge of Google Apps for Work, AWS and Microsoft clouds Proven analytical and problem-solving abilities Ability to work well within a teamCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.$21.78-$42.00 per hourEEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.