General Manager II

1009191043 Robeson, Fayetteville, North Carolina 28305TruGreen accepts applications on an ongoing basis. Job DescriptionTruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"Position Overview: Delivers operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. This role will also target the management and development of others by recognizing and supporting team members’ current skill set, while fostering their potential, through timely and appropriate feedback and development, to increase individual and team contribution and impact. Maintains profit and loss accountability for between $2.5M and $6.5M. Responsibilities:

Demonstrates ability to manage a single site P&L and model out the financial impact of decisions made at the branch.

Ensures that Service Managers, Specialists, and branch employees are completing required certifications

Participates in and encourages team members to participate in training and development activities as scheduled; provides individualized on-the-job coaching to team members.

Oversees branch office functions including phone service standards, clerical services, and collections.

Develops plans for the efficient use of materials, equipment, and employees. Also responsible for the maintenance of the branch and warehouse cleanliness.

Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations.

Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint

Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team.

Evaluates the quality of service provided to customers and develop procedures to minimize customer complaints.

Prepares regional and corporate reports.

Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.

Competencies:

Customer Focus/Sales Growth

Results Orientation/Sense of Urgency

Change Mastery

Integrity/Values

Problem Solving and Decision Making

Education and Experience Requirements:

Bachelor's degree (BS/BA/BBA) or six (6) years of related experience or equivalent combination of education and experience required. MS/MA/MBA preferred.

Minimum of five (5) years related experience required.

Minimum of two (2) years of management experience required.

Demonstrated knowledge of the organization, products, and/or services required.

Valid, permanent driver’s license from state of residence. Current liability auto insurance required.

Must be 21 years of age by date of hire.

Knowledge, Skills, and Abilities:

Knowledge of general business operations, principles, concepts, and best practices

Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss

Leadership and management skills, including staffing, delegation, coaching, and performance management

Assertiveness, sales, and influencing skills

Project and process management skills

Organizational and time management

Written and verbal communication skills, including public speaking and presentations

Knowledge and skill to summarize and interpret data and draw conclusions

Attention to detail and analytical skills

Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals

Ability to operate a motor vehicle on company business

Ability to travel overnight on company business as needed

Physical Demands & Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to:

Sit or stand

Walk on uneven surfaces or climb stairs for extended periods of time

Use hands and arms to handle, feel or reach

Speak and hear

Use vision abilities for close, distance, color, peripheral, depth, and focus

Lift up to 25 lbs independently

Occasionally required to:

Lift or move up to 50 lbs with assistance

Stoop, kneel, crouch or crawl

Noise level:

Moderate to loud

Adverse Conditions:

Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions

Subject to exposure to animals and insects

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.Pay Ranges$59,382.00 - $98,969.00This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com (https://www.trugreenjobs.com/eeo-is-the-law) ). California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer