Benefits Leave of Absence Manager - University of North Carolina at Ch

Please use this link to apply: https://careers-anothersource.icims.com/jobs/102262/benefits-leave-of-absence-manager-university-of-north-carolina-at-charlotte/job?mode=job&iis=Job+Board+or+Association&iisn=Craigslist

Benefits Leave of Absence Manager

Another Source is partnering with the University of North Carolina at Charlotte to recruit a Benefits Leave of Absence (LOA) Manager to join the Human Resources team. This role oversees the administration of leave and disability programs for University faculty and staff, ensuring compliance with federal, state, and institutional regulations while delivering consistent, high-quality employee support.

The Benefits LOA Manager leads daily leave operations, supervises a team of two Benefits Consultants, and serves as a strategic partner to the Benefits Director. This position plays a critical role in managing complex and sensitive leave scenarios, balancing regulatory compliance with empathy and employee well-being.

Position Overview

The Benefits Leave of Absence Manager is responsible for managing the University’s Leave of Absence programs, including policy oversight, case management, compliance monitoring, and cross-functional coordination. The position ensures accurate processing, regulatory adherence, and clear communication while supporting continuous improvement in leave administration practices.

This role has two direct reports (Benefits Consultants).

Key Responsibilities

Leave of Absence Operations

Oversee daily LOA operations, including case management, employee consultation, processing, and communication

Ensure consistent and compliant application of leave policies and procedures across the University

Collaborate with Payroll, Employee Relations, Legal, Workers’ Compensation, and HR partners to resolve issues and advance initiatives

Maintain the Kronos LOA module, ensuring data integrity and timely transaction processing

Manage benefits billing for employees on leave and direct staff on required tracking and follow-up

Administer benefits related to employee or dependent deaths, bereavement leave, and community service leave

Monitor HR ticketing systems to ensure timely and accurate responses to LOA requests

Training, Leadership, and Strategic Support

Partner with the Benefits Director on strategic initiatives, policy development, documentation, and process improvements

Deliver training and presentations to employees and managers on leave and benefits programs

Provide backup support to the Benefits Director as needed

Offer guidance on complex benefit cases, interpreting policies and regulations with a solutions-focused approach

Compliance and Reporting

Monitor federal, state, and University regulatory requirements, including FMLA and HIPAA compliance

Manage assigned annual reporting requirements, including bereavement, parental, voluntary shared, and bonus leave reporting

Support Annual Personal Leave Offer and Leave Attestation processes

Supervision

Recruit, supervise, and evaluate a team of two Benefits Consultants

Establish performance goals, assign work, and monitor outcomes

Provide coaching, training, and professional development

Foster a collaborative, service-oriented team environment

Other Duties

Participate in benefits- or HR-related projects and initiatives as assigned

Minimum Qualifications

Bachelor’s degree in public administration, human resources, business administration, or related field, and 5+ years of professional work experience in benefits administration, including LOA and compliance, or equivalent combination of education and experience administering benefit programs may be considered.

Strong knowledge of federal and state leave laws (i.e., FMLA).

Exceptional communication, facilitation, and interpersonal skills.

Proficiency in HRIS systems and advanced Excel skills, including vlookups, pivot tables, and data analysis.

Prior direct supervision/management experience and proven ability to manage sensitive situations with discretion and professionalism.

Preferred Qualifications

Proven leadership and project management skills.

Ability to excel in a fast-paced, highly regulated environment with multiple stakeholders, working independently when needed.

Public sector experience preferred.

Strong problem-solving and time-management abilities.

Schedule and Salary

Full-time, permanent position

Hybrid work schedule: eligible for remote work one day per week after 90 days of employment

Salary range: $75,321 – $80,000

UNC Charlotte Benefits Information

https://hr.charlotte.edu/benefits/benefits-overview/

Another Source partners with clients on a retained search basis and is committed to building inclusive candidate pools. Candidates are encouraged to apply even if they do not meet every listed qualification.