-
ID
#5371607 -
Job type
Contract -
Salary
Depends on Experience -
Source
INTRATEK COMPUTER, INC. -
Date
2020-10-25 -
Deadline
2020-12-23
IT Help Desk Technician
North Carolina, Charlotte, 28201 Charlotte USAContract
Vacancy expired!
Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.Intratek Computer, Inc. is looking for an
IT Help Desk Technician to support us in Charlotte, NC.- IT Help Desk Technician
- Onsite in Charlotte, NC
- Monday through Friday-,First Shift
- Pay rate depends on experience
- Paid medical benefits
- Paid vacation
- Paid holidays
- PTO
- Exemplary Customer Service skills
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Identify, resolve and/or escalate issues as appropriate
- Identify and replicate problems and suggest viable solutions
- Resolve support calls, tickets, and emails in an efficient and professional manner
- Accurately record support incidents and resolutions with Remedy ticketing system
- Knowledge and understanding of Windows 10
- Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Ability to work in a team and communicate effectively
- Knowledge and understanding of Wireless, Ethernet, Basic networking skills
- Ability to multitask by answering calls, documenting via Remedy and using remote tools, at the same time.
- Excellent verbal and written communication skills
- 4-5 years experience
- Have a passion for problem solving
- Positive attitude and eager to learn
- Able to work in a fast pace environment
- Able to juggle between calls, tickets and adapt to changes quickly (multi-task)
- Be very comfortable learning, using, and explaining the services
- Be very organized and have an attention to detail
- Experience with Windows 10 OS
- Experience with AD, Citrix and Cisco VPN are a plus
- A+ and Network+ Certs are a plus
- Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."
- Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.
Vacancy expired!
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