Supervisor, IT (Shared Services)

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.BE PART OF THE CONNECTIONAs an IT Supervisor on the IT Shared Services team, you’ll be responsible for assisting with implementing corporate IT initiatives that support the strategy and goals of the corporation. Assists with the implementation of new technologies and tools to improve the organization's internal operations and data delivery. Assists with managing the organization in the deployment. Responsible for providing direction and leadership, hiring, training, development, and performance management of the IT support desk team.WHAT YOU’LL BRING TO SPECTRUMRequired Qualifications

Experience :

1+ years of IT work experience

Education :

BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

Technical Skills:

TBD

Skills :

Basic computer skills, with proficiency with Word and Excel

Knowledge of computer and/or network systems, applications, procedures and techniques

Experience leading others and providing constructive feedback

Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders

Demonstrated skill in organizing resources and establishing priorities

Abilities :

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to write clear technical documentation for use by developers and testers.

Ability to learn and support new systems and applications

Schedule :

Full time. Office environment.

1pm - 10pm EST (Mon.- Fri.)

Preferred Qualifications

1+ year of supervisory or leadership experience

Proficient in IT terminology

Understanding of networking and authentication

Familiarity with ticketing system software

Experience in coaching and mentoring individual contributors

SPECTRUM CONNECTS YOU TO MORE

Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.

Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.

Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.

Total Rewards: See all the ways we invest in you—at work and in life (https://jobs.spectrum.com/compensation-and-benefits)

Apply now, connect a friend to this opportunity or sign up for job alerts (https://jobs.spectrum.com/) !IGN405 2024-37684 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)