VICE PRESIDENT OF HOSPITALITY AND GUEST EXPERIENCE

Compass Corporate Position Title: VICE PRESIDENT OF HOSPITALITY AND GUEST EXPERIENCE A family of companies and experiencesAs the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 283,000 plus associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!great people. great services. great results.Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job Summary:As the VP of Hospitality and Guest Experience, you'll lead the operation and people responsible for all of the food and beverage venues/offerings to the thousands of guests that visit our locations every year. Job Responsibilities:

Has strong attention to detail

Collaborate closely with senior stakeholders to establish and accomplish program objectives.

Spearhead change management and project management strategies, prioritizing actions.

Guide a team of subject matter experts and orchestrate cross-functional global teams to execute projects and initiatives.

Define well-defined goals and performance metrics for both projects and team members, continuously monitoring processes, progress, and outcomes.

Facilitate key meetings, including steering committee sessions and presentations to senior stakeholders and other relevant parties.

Responsible for customer experience in the building

Holds team accountable to steps of service to deliver great customer service

Ensures team members have the tools necessary to complete their jobs

Ensures show quality standards are maintained at all times

Regularly obtains feedback from customers to improve operations

Respond and assist in any departmental customer service issues

Develops and recommends all menus, promotions and programs

Holds and documents weekly meetings with client/partner with the goal to be informational, fact finding, idea generating and problem solving in an effort to regularly obtain feedback from clients to improve operations

Uses all performance management tools, including development plans, to provide guidance and feedback to team

Uses engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance throughout location

Ability to taste and evaluate food and beverage products

Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains

Required experience:

A minimum of 8 years Food and Beverage Management experience at a Director of Operations/General Manager level

Experience managing a high-volume operation.

Proven ability to lead and develop a team.

Budgeting, forecasting, sales experience preferred.

Ability to maintain organization in a changing environment.

Exhibits initiative, responsibility, flexibility and leadership.

Strong consulting skills

Operational knowledge to be able to translate strategic objectives and projects into ‘on the ground’ action plans and metrics

Leadership of complex projects in a matrixed environment, with the ability to deal with ambiguity, prioritize initiatives and track the progression of projects

Comfortable working in a fast-paced, dynamic environment

Shown ability to develop and motivate team members, building high-performing and effective teams

Excellent communication skills both written and verbal

Good judgement and decision making skills

Knowledge of military food service operations and military experience preferred

Apply to Compass Group today!Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Compass Corporate maintains a drug-free workplace.Applications are accepted on an ongoing basis.Associates at Corporate are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)