-
ID
#49594411 -
Job type
Permanent -
Salary
$65,000 - $75,000 -
Source
Jones Grove IT Recruiting -
Date
2023-03-30 -
Deadline
2023-05-29
Senior Help Desk Specialist
North Carolina, Charlotte, 28201 Charlotte USAPermanent
Vacancy expired!
- Provide technical support to end-users via phone, email, and in person to troubleshoot and resolve complex hardware and software issues.
- Demonstrated expertise in Microsoft Windows and Microsoft Office Suite, including advanced troubleshooting and problem-solving skills.
- Proficiency in utilizing a ticket or case management system to manage and prioritize help desk tickets and ensure timely resolution of technical issues.
- Manage and prioritize help desk tickets and ensure timely resolution of all technical issues.
- Lead and mentor a team of help desk professionals to provide high-quality technical support services.
- Develop and maintain IT policies and procedures and ensure adherence to them.
- Collaborate with other IT professionals to implement new technologies and improve existing systems and infrastructure.
- Perform regular maintenance and updates of software and hardware systems.
- Manage software licenses and ensure compliance with licensing agreements.
- Keep up-to-date with new technologies and industry trends and make recommendations for improvements to the organization's IT infrastructure and operations.
- Participate in on-call rotation for after-hours support.
- 5+ years of experience in a help desk or technical support role.
- Strong technical knowledge of Microsoft Windows and Office Suite, network infrastructure, and common business applications.
- Experience with virtualization technologies, cloud computing, and mobile devices.
- Strong customer service and communication skills with the ability to explain technical issues to non-technical users.
- Proven leadership skills with the ability to lead and mentor a team of technical support professionals.
- Knowledge of ITIL or other IT service management frameworks is a plus.
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Vacancy expired!
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