ID
#46047047
Job type
Permanent
Salary
TBD
Source
Bank Of America
Date
2022-09-27
Deadline
2022-11-25

Test and Production Environment Support

North Carolina, Charlotte, 28201

Permanent

Vacancy expired!

Job Description:

Job Description Summary

Production Operations Specialist acts as a first point of contact for users as it relates to requests for or a failure of a service; as well as being responsible for maintaining the stability for a portfolio of applications. A technical role that works closely with users and other tech teams to identify, troubleshoot, resolve issues and document or modify knowledge. Role may perform initial investigation, proactively identify and research incidents, quickly mitigates impact whenever possible through established routines, participates in triages, respond to requests from users. This role may be responsible for providing end to end management of application access services. The role follows well-defined Standard Operating Procedure (SOP) and may propose changes to monitoring, alerting and configuration to improve the service levels and works closely with respective subject matter experts.

Job Description

The requested resource will work with various Line of Businesses of CSWE TI and manage Online Banking/Mobile Lower Level (primarily UNIX) environments. The responsibilities include but are not limited to managing the environments by minimizing defects in an agile manner, deploying business and infrastructure software across both Lower Level and PROD environments for releases, and implementing configurations and manual software changes. Multiple testing environments and servers and releases must be supported in parallel. Working one weekend shift a month is mandatory to support release efforts as well as participating in the weekly on-call rotation.

Core Technology Infrastructure Organization:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

Believes in responsible growth and is dedicated to supporting our communities by connecting them to lending, investing and giving them what they need to remain vibrant and vital.

What's it like working at Bank of America? It's an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.

We'll help you:

Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
Provide comprehensive and ongoing guidance, tools and solutions to support your clients' growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.

We're a company that believes in each other and our communities

Unfailing belief in responsible growth
Dedication to supporting the communities we serve
Involvement and support of dozens of Employee Network Groups
Continuous training and development to help people succeed, regardless of their background or experience
A commitment to diversity, because it makes us stronger and able to connect with - and reflect - clients and customers around the world
Fostering internal mobility to grow and retain talented teammates

Primary SkillOnline and Mobile Banking

Mandatory skill set:

• Strong Unix background

• 4-year degree in Computer Science, Electronics, Communication, Information Technology with at least 5 years experience in the field

• Proven leadership skills with record of excellent workmanship, dedication, and ownership

• LEADS BY EXAMPLE, others look to you for expertise

• PROACTIVE TEAM MEMBER with a history of leading, implementing and documenting process improvements who can step up and lead triage and customer support events who can think independently, be proactive and take initiative from little or no requirements

• SELF-STARTER with the ability to multi-task and prioritize workload

• The ability to COMMUNICATE CLEARLY and effectively (Verbally and Written) with the business and teammates

Additionally:

• Software Delivery using an automated toolset such as Ansible Tower, UrbanCode Deploy, etc. (Minimum 4 years of experience)

• UNIX/Linux Operating System and Infrastructure: SAN, NAS, filesystems, debugging server and service issues in single and multi-tier system and application architectures, system commands such as cd/tail/top/ls/vi/ssh/ps/telnet, etc., and so on (Minimum 5 years of experience)

• Hands-on knowledge of UNIX Shell, Perl, Python, and similar scripting language (Minimum 5 years of experience)

• Continuous Integration & Deployment knowledge and hands on skill involving any or all of Jenkins, Maven/Ant, JFrog Artifactory, TFS/BitBucket, and similar CI/CD technologies

• Agile Software Delivery

• Extensive WebSphere troubleshooting in Linux, networking and following applications from login to activation (Minimum 5 years experience)

• Working experience on UNIX Application Environments: WebSphere, Tomcat, JBOSS, etc.

• Experience with web application communication protocols - SOAP, HTTP, XML, etc.

• Understanding of web application architecture

• Ability to troubleshoot and analyze enterprise java applications end to end flow

• Good Database experience - Comfortable using/writing SQL queries

• Exposure with troubleshooting issues related to Routers/dns/vip/wip/firewall/ports/ltm/gtm, etc.

• Basic knowledge on MQ's

Desired Skills• Exposure to financial, banking business processes, technologies, system and process architecture• Experience supporting large scale releases (50+ applications)• Secure software delivery• Release management• Networking skills• Java Technologies• Knowledge of Ansible Tower and XLRelease

Shift:1st shift (United States of America)

Hours Per Week:40

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