customer service rep

customer service rep.

cary , north carolina

posted today

job detailssummary

$18 - $20.40 per hour

temporary

high school

category business and financial operations occupations

referenceAB4620765

job detailsRandstad Strategic Accounts is looking for a business professional for a possible temp to hire Customer Service Rep opportunity with a leader in the healthcare industry. Must have Call Center/Customer service experience and be familiar with medical terminology. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! MUST be able to work ONSITE. NO Weekends! Temp to Hire opportunity! Qualifications:

Work schedule is Monday - Friday 11:30 am - 8 pm EST

Must have at least 2 years of High Volume Call Center/Customer Service experience preferrably in Healthcare

Accuracy and Detail Oriented are a MUST

Attendance is critical

High School Diploma or GED required

Ability to multitask

Solid Customer Service skills

Excellent communication skills are a MUST both verbal and written

Ability to type with accuracy

Solid technical abiility and able to learn new systems

Microsoft Suite

salary: $18 - $20.4 per hourshift: Firstwork hours: 11:30 AM - 8 PMeducation: High SchoolResponsibilities

Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety

Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Skills

Customer Service

Call Center

Healthcare

Typing Skills

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.RWrosalind wells

rosalind.wells@randstadusa.com