Duty Manager

Your day as a Duty ManagerIn this role, you ensure that guests have a fantastic experience in our hotel during either the morning (07:00 - 15:00) or evening (15:00-23:00) shift. You move confidently through the hotel, switching effortlessly between guest contact, operational oversight, and problem‑solving. You create memorable experiences, elevate service standards, and keep the operation running smoothly. What you'll be doing:You analyze guest reviews and ensure that each one receives a response;You see every complaint and issue as an opportunity to improve our service;You make sure our ALL members feel at home in our hotel;You engage with department heads and help them improve work processes;You also take responsibility by conducting safety rounds and taking charge during crisis situations.