IT Support Technician L1 & L2 (m/w/d)

Provide onsite technical support for hardware, software, and network issuesInstall, configure, and maintain desktops, laptops, printers, and mobile devicesTroubleshoot Windows OS, Microsoft 365, and common enterprise applicationsManage user accounts, permissions, and access in Active DirectoryRespond to service desk tickets and ensure timely resolution within SLAsSupport meeting room technology and AV equipmentPerform basic network troubleshooting (LAN/Wi-Fi connectivity issues)Document incidents, solutions, and procedures