Customer Service Representative

Davis International is a leading supplier of Screen Printing Supplies and Equipment. We pride ourselves by providing the highest level of customer support. We are seeking an experienced Customer Service Representative. As a CSR you will be one of the first lines of contact with our customer to answer questions, resolve problems, and process orders.

RESPONSIBILITIES:

Maintain a professional and helpful relationship with our customers

Process and respond to inquiries and order requests received via phone, email and web

Provide prompt responses to customers and assist in resolving any issues

Familiarize yourself with the companies products to ensure customers receive the best service

REQUIREMENTS:

2+ years of Customer Service experience

High school diploma

Proficient with computers and CRM software

Excellent communication skills

Must be a team player willing to jump in where help is needed

Previous Screen Printing experience beneficial