Technical Product Manager-Digital Operations

Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.ResponsibilitiesSupport product teams with standard product/software configurations and processes that meet organizational needs and support defined best practices. In this role, you will be directly responsible for the product's success. The individual in this role will create a product roadmap and execute and manage the product vision. The technical product manager will also lead change management when improvement opportunities surface. This individual will build strong relationships across Product leadership, including a collaborative partnership with Transformation Strategy & Translation, drawing critical connections into the transformation hub, service blueprint, and the digital capabilities model. This individual must be a strong collaborator and communicator who can bridge gaps and train others in the organization. The technical product manager has experience assessing new products and companies to measure their potential value. You will also serve our product teams by administering our tools (software) to support the lean agile work of the teams. The individual should have experience with Aha!, Azure DevOps, and Aha! to Azure DevOps integrations.Responsible for driving the vision, technical strategy, and technical requirements to align with business requirements, roadmap, and execution for assigned technical product/capability. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Engineering, Data Science, Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met. Assists in overseeing the entire life cycle of the assigned technical product, from defining and setting the vision, managing the team to hit OKRs, deriving feature intention maps, managing capacity against scope, building/acquiring the technology - and ultimately creating a best-in-class user/customer experience, while on time and within budget. Accountable to the success of a cross-functional team including, including experts in design, IT, analytics, data engineers, data scientists, and others. Applies Agile product methodologies. Responsible for driving the technical product strategy, vision, design, and development execution. Ensure delivery of high-value products in alignment with business goals and user experience optimization. Assists in leading a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Data Science, Engineering, UX/UI, Operations, Engagement, AI, etc.). Leverages market and customer feedback and data to inform and guide future product/feature development. Advocate for end-users, and builds and improves features based on their pain points -strives to make product technology and workflows easy to use. Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business. Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities. Monitors and manages product schedules, scopes and budgets and delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships as assigned. Sets and manages to product performance scorecards and OKRs. Works collaboratively across all CDH domains, business partners (Practice, Education, Research, Administration, Platform, International, Provider Relations) and Mayo Clinic Shared Services. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners.QualificationsBachelor's Degree and 3 yrs of technical digital product management experience (3 yrs with digital products and platforms); or minimum of 7 years direct digital product management with HS diploma/GED required.

Prior health care experience preferred.

Experience in managing complex products or a family of multiple products required.

Experience in SDLC.

Certification in Scrum Product Owner within 1 year

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.Exemption StatusExemptCompensation Detail$107,910.40 - $151,070.40 / yearBenefits EligibleYesScheduleFull TimeHours/Pay Period80Schedule DetailsMonday-Friday, daytime hoursWeekend ScheduleN/AInternational AssignmentNoSite DescriptionJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)Affirmative Action and Equal Opportunity EmployerAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.RecruiterLaura PercivalEqual opportunityAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.