Directory Service Assistant I

ResponsibilitiesGeneral Summary of Role:Delivers quality customer service to the general information center for the University of Rochester and/or Medical Center.Specific Duties and Responsibilities:

Responds and directs calls that come into the University main number(s), as well as calls into the University’s operator number, in a timely manner minimizing off line time to ensure the highest level of customer service.

Provides callers with accurate information, such as telephone numbers, directions to specific departments and instructions on dialing, to ensure customer satisfaction while adhering to University policies around Confidentiality and Acceptable Use in fulfilling responsibilities of position.

Other duties as assignedQualifications:

High School diploma or equivalent required

1 year of receptionist, switchboard or customer service experience preferred

or equivalent combination of education and experience preferred

Computer skills that include basic word processing required,

Ability to communicate clearly and concisely under pressure or when faced with irate callers required

Ability to leverage existing procedures, technologies and tools for improved (higher productivity and efficiency) solutions and services preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.How To ApplyAll applicants must apply online.EOE Minorities/Females/Protected Veterans/DisabledPay RangePay Range: $17.00 - $22.10 HourlyThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.Apply for Job

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Location: Central Administration

Full/Part Time: Part-Time

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