US Open Ticket Office Client Services Representatives (Seasonal)

It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are the highest-attended annual sporting event in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team?

Provide customer service and enhance the USTA's image by following customer service policies and procedures

Respond to ticket orders, general customer inquiries, invoice questions, and customer complaints by phone, email and chat

Respond to inquiries by researching and resolving problems related to transactions handled by the Ticket Office

Provide all guests with ticket package information, offers, and upgrades

Handle customer inquiries and criticism by telephone and in person

Assist Ticket Staff with various projects including tracking and reporting of ticket sales and/or availability

Perform general clerical duties, data entry, filing, faxing, and other duties as assigned

Must have the ability to learn quickly and work efficiently and computer proficient to access/update customer records

Knowledge of ZenDesk, Ticketmaster Archtics (or similar ticketing system), Google Suite and Microsoft Word, Excel and PowerPoint is preferred

Must maintain a positive, outgoing demeanor, adhering to the core expectations of our team at all times and possess ability to work as part of a team and get along with coworkers

Must be available to work for the full duration of the US Open tournament, including nights, and weekends and available to work 12+ hour shifts

Must be able to remain calm and focused in a fast-paced environment and during stressful situations

Previous experience working in sales or in a call center (preferred)

Experience working in a ticket office for major sporting event, team or venue (preferred)

Must arrive for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform

Must be willing to work outdoors in various weather conditions

Must be personable and proactive in providing assistance to all guests with the highest level of customer service

Must have excellent communication skills with thorough understanding of written and spoken English

Bilingual is a plus, but not necessary

Salary: $17 per hour; overtime eligible

$35 daily meal allowance during tournament (via credential)

Apply Here (https://careers-usopen.icims.com/jobs/4179/us-open-ticket-office-client-services-representatives-%28seasonal%29/job?mode=apply&apply=yes&iniframe=1&hashed=-336207880)

Refer Here

Posted Date4 hours ago(1/31/2024 8:49 PM)ID2024-4179CategoryAdministrativeLocationUS-NY-Queens