Operations Manager

Location: Oneonta, NY Category: Professional Posted On: Fri Nov 1 2024 Job Description: SUNY Oneonta's Office of Accessibility Resources is committed to creating an accessible educational experience for students with disabilities. We partner with students, faculty, and other college resources to design accessible environments and to coordinate accommodations for eligible students under federal legislation. In doing so, we affirm the worth of each individual and the spirit of diversity inherent in an inclusive university. We encourage self-advocacy for students and assist staff and faculty in meeting the needs of all SUNY Oneonta students.The Office of Accessibility Resources invites a dynamic and meticulous professional to join our team as the Operations Manager. This pivotal role blends strategic planning with hands-on support, ensuring our department's services are accessible, efficient, and impactful.To learn more about the University and the department, please visit https://suny.oneonta.edu/ or https://suny.oneonta.edu/accessibility-resourcesDuties include but are not limited to:

Assisting in the planning, preparation, and maintenance of the department's budget which involve several funding sources.

Preparation of data for submissions to external and SUNY reporting structures.

Construction of the office production schedule.

Planning/managing coverage for customer service area.

Assisting with the scheduling and proctoring of exams in the Accessibility Resources Exam Center.

Representing Accessibility Resources in various capacities/committees while maintaining a positive customer service attitude.

Provide support in areas related to the Office of Accessibility Resources including the handling of confidential medical documentation, assisting in fielding student/faculty concerns, and responding to parental inquiries within the guidelines of student privacy laws.

Salary: $49,261. Information on SUNY's comprehensive benefits offerings can be found at https://www.suny.edu/benefits. Job Requirements:Minimum qualifications:

Bachelor's degree

Professional or Paraprofessional experience working in higher education

Two years of experience with customer service

Preferred:

Two years of experience working with Banner software system or a similar student information system in student records

Excellent customer service skills

Excellent written communication skills

Bilingual

Experience working with and serving diverse populations

Additional Information:

SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully. The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The university's indeed.com rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the NYS Office of Employee Relations at (518) 474-6988 or via email at info@oer.ny.gov. SUNY Oneonta values a diverse university community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the University is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply. "At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and innovation." - President Alberto Cardelle.