Full Time Remote :: System Analyst with IVR design, Call Routing, Speech Recognition

Hi Team, TekAck have the new role of Full Time Remote :: System Analyst experience with IVR design, Call Routing, Speech Recognition, Omni Channel Solutions. Please share your resume if that works for you. System Analyst experience with IVR design, Call Routing, Speech Recognition, Omni Channel Solutions Location: Remote Salary: $120K/yr. + benefits Video interview Responsibilities:

• Support successful implementation of Call Center projects and timely service in both On-Premises and Cloud platforms
• Create Detailed Dialog Specification (DDS) and Call Flow design documents
• Good experienced in Agile Delivery Methodology and Jira.
• Document the technical / network requirements, design, and testing information to ensure quality output that meets stated business needs
• Work with Product Owners with story creation and managing product backlogs.
• Deliver end to end application solution components on time and within budget that meet the stated business needs , and conform to IT methodologies and Data Management practices
• Create robust, high quality technical solutions for business and technology customers
• Align the needs of business units with the capabilities of IT
• Participates in delivery of fully tested applications or components of more complex applications for System and Acceptance Testing
• Performs application and technical problem solving including advice, guidance and mentoring to staff
• Conduct formal Integration Testing (IT) and ensure testing is compliant with the approved integrations test plan and expected results
• Create and execute implementation plan for technical deliverables as well as providing production support
• Collaborate with other technology and development staff to provide solution alternatives that ensure key deliverables are achieved
• Uses business knowledge to support business case development that leverage the appropriate level of qualitative and quantitative information to support business objectives
• Create and modify technical processes, designs, and solutions as required
• Identify and support resolution of risks that could impact ability to deliver results within the stated objectives
• Understand and manage the effect of change (regulatory, market or TIAA internal) on business processes, IT solutions and tools
• Ability to lead multi-deliverable technical efforts.

• 3-5 years of System Analyst experience with IVR design, Call Routing, Speech Recognition, and Omni Channel Solutions.
• 3-5 years of experience with Telephony On-Premises and / or Cloud platforms.
• 3-5 years Data Analytics / Operational Reporting Tableau, SQL, Excel
• 2-4 years of experience using Agile Methodology. Specifically using Kanban Delivery Methods.
• 1-2 years of experience leading design meetings, refinements, demo calls, as well providing guidance to PO's.