Dispatcher - Executive Car Service

Commonwealth Worldwide Executive Transportation (CWW), with over 40 years of providing exceptional service to

corporate travelers, is looking for an experienced Dispatcher to join the team in support of our Greater New York

operations. This remote-based position will carry out day-to-day functions of the Dispatch department as designated by management/leadership, as needed and based on company needs.

Full-time: Monday - Wednesday 3:00-11:00pm/Saturday and Sunday 8:00am-4:00pm. (All times Eastern)

RESPONSIBILITIES:

Assign and schedule work to drivers in order to efficiently fulfill daily bookings

Track and code status of trips to ensure timely and accurate trip completion

Manage multiple tasks in a time sensitive environment

Provide support to reservation agents as needed, including:

▪ Creating transportation itineraries for clients and booking agents

▪ Using Livery Coach Software and standard workflow processes including fax, email and computerized

reservation systems.

Function as a customer support person with responsibility for troubleshooting any reported problem, identifying

the source of the problem and either correcting the problem or escalating it to the point of resolution

Understand CWW services, including: pricing, vehicle types, travel times, airport procedures and codes, affiliate

network.

EDUCATION & EXPERIENCE

Education - minimum high school diploma, GED or equivalent

Ability to function at high performance level under tremendous pressure

Exceptional multi-tasking abilities

Minimum two (2) years dispatching experience, Livery Coach software experience a plus.

Demonstrated proficiency in complex map reading

Expert navigational understanding of greater metropolitan and outlying areas

Strong customer service/support and problem resolution skills required

Strong communication skills, both oral and written, required

Strong attention to detail and process required

Solid judgment skills and sense of urgency required

Experience in a fast-paced, mission-critical environment a plus

Physical Demands:

Primarily remains in a stationary position (remotely)

Primarily operates a computer using provided software

Frequently communicates, in English, with employees at all levels

Commonwealth Worldwide Transportation is an Equal Opportunity Employer