Inside Sales / Customer Service Specialist - Premier Manhattan Spa

About ZZ Day / Med Spa:

ZZ Day and Med Spa is Manhattan’s premier destination for wellness, beauty and rejuvenation. ZZ Day Spa is the highest rated Day Spa in NYC and awarded the #1 Day Spa in NYC. ZZ Med Spa provides advanced, medical-grade beauty treatments with results that look elegantly natural.

About the Role:

As a Sales and Customer Service Representative, you are the front line and voice of ZZ Day / Med Spa. You’ll handle inbound inquiries and outbound outreach through phone, SMS, email, web chat, and DMs, guiding guests toward the right services—whether it’s a relaxing massage or a high-ticket aesthetic consultation.

This role has a strong sales component. You will be responsible for converting interest into booked appointments, and there will be additional commissions based on number of customers called/converted.

Requirement: Availability from 11am-8pm: 5 days a week

Compensation: $20/hour + additional commission bonuses.

Base + Commissions OTE could be $70,000+

What You’ll Do:

-Answer inbound calls, texts, DMs, and emails with a friendly, polished tone

-Understand client goals and recommend appropriate services (Day Spa: massage, facial, skincare, nails, wellness | Med Spa: skin tightening, injectables, lasers)

-Book and confirm appointments for both spas

-Generate new appointments from customer lists and calling inbound leads

-Follow-up discipline - stay organized on follow-ups and individual customers' needs

-Send confirmations, prep tips, Zoom links, and day-before/day-of nudges

-Log everything: Keep immaculate CRM notes, next actions, and status

-Uphold brand voice: Warm, professional, confidential—consistent with a premium Manhattan med spa.

You’ll Thrive Here If You Have:

2+ years in call center, appointment setting, customer service, inside sales, or hospitality

High EQ: you can calm nerves, build trust fast, and mirror the client’s tone.

Process mindset: you follow scripts, test improvements, and keep tidy records.

Tech comfort: CRM, dialer, texting platforms, Zoom, calendars.

Schedule flexibility: some evenings/weekends to match client demand.

Compensation & Schedule

Performance pay (per qualified show, per deposit; additional bonuses for target attainment)

Benefits/Perks may include: Complimentary Spa Service(s), Product discounts

Growth Path

Sales Representative → Sales Consultant or Team Lead (coach others, refine scripts, own KPIs).

Job Type: Full-time

Work Location: In person