Sales Order Entry Representative

Job Summary:

Homery.com is seeking a detail-oriented, customer-focused Sales Order Entry Representative to support our high-volume appliance sales operations. This role plays a critical part in ensuring accurate order processing, clear customer communication, and seamless coordination across sales, logistics, and warehouse teams.

The ideal candidate thrives in a fast-paced appliance environment, is comfortable handling phone-based orders, and has hands-on experience working within an ERP system—specifically Odoo.

Key Responsibilities:

Receive and process customer orders via phone in a professional and service-driven manner

Accurately enter and manage sales orders in Odoo ERP, ensuring data integrity and completeness

Review orders for pricing accuracy, promotions, product availability, and correct SKUs

Confirm order specifications, delivery details, payment terms, and timelines with customers

Communicate order status updates, changes, delays, or issues to customers and internal teams

Coordinate closely with Sales, Warehouse, Logistics, and Shipping teams to ensure timely and accurate fulfillment

Respond to customer inquiries regarding appliances, order status, lead times, and delivery schedules

Maintain and update customer, builder, and trade partner records within Odoo

Follow Homery’s internal order processing procedures to ensure consistency, accuracy, and compliance

Assist with internal reporting, order summaries, and operational documentation as needed

Qualifications:

Associate or bachelor’s degree preferred

2–3 years of experience in order entry, customer service, sales support, or appliance-related industries preferred

Hands-on experience using Odoo ERP (or similar ERP systems) required

Strong proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)

High attention to detail and accuracy in a high-volume order environment

Strong written and verbal communication skills

Ability to handle sensitive customer and payment information with discretion

Highly organized, punctual, self-motivated, and adaptable

Ability to work independently and collaboratively in a fast-paced, in-person office setting

Customer-first mindset with the ability to remain professional under pressure