Project/ Program Management - Program Manager II

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates. Title: Project/Program Management - Program Manager IILocation: New York NYDuration:06 MonthsJob Description: Duration: 6 months, with possibility for extension Manager Notes:Partner heavily, looking to support incoming requests in the groups. Escalations that come through.Global Business Services- 50 % working directly with sales folks. The core components will be active group management. Various NA where they ask questions. They will be ensuring that internal stakeholder is aware of the POC to go to for any escalations.Background in Program and Project management. Would love to get them involved in more of those roles. Data analysis on the findings and figure how they will improve process. Would have this person supplement time on existing projects. Contractor helping with escalation management. There is no vendor work management needed. They will be working with vendor manager, not directly with vendors.Prior experience in Any tech companies as they tend to have outsourced partner programs. Any tech experience in ops space. Working with a lot of consultant firms, anyone who has done partner management/Program management experience.Client mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we''re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we''re creating new products or helping a small business expand its reach, people at Client are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we''re just getting started.Product and Service Operation''s mission is to build a service engine that solves today's customer problems, and prevents tomorrow's. Solving problems is at the core of what we do. We think in customers shoes and strive to solve problems at the root, and broadly. We embrace a culture of innovation, ownership & accountability. We ultimately help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable support processes. Our unique position at the intersection of product and service allows us to partner with teams across Client to drive our business forward by representing the voice of the community and combining quantitative with qualitative signals to drive product launches, improvements and scale operations. We work closely with our cross-functional partners in Sales & Product, leveraging the data and insights we are uniquely positioned to gather, to enable Client businesses to thrive.This team is passionate about fostering the growth of communities, businesses and advertisers on Client by ensuring they have the tools needed to succeed. We are constantly seeking to improve the experiences they have have by implementing in-product solutions to better serve their needs at scale and enhancing customer support operations when they need higher touch support.This Program Management position will be challenged with managing our Americas (North and South America) Advertiser Services program and support experiences while also identifying innovative ways to solve problems upstream and scale our operations. You will leverage relationships with many teams including Sales, Partnerships, Operations & User Research to help craft a unified vision of the biggest opportunity areas to improve the experiences of our stakeholders and afterwards see that this vision is carried out. To be successful, you will have to have strong program and project management skills as well as be comfortable diving into the world of big data, synthesizing relevant trends and implementing identified solutions. This position is located in our New York office.