Healthcare Customer Service Representative in Midtown, NYC

Healthcare Customer Service Representative in Midtown, NYC

Salary: $17-$19

Our client is seeking Customer Service Representatives to support the smooth operation of our medical management system by efficiently collecting, processing, and maintaining customer and provider information. The role requires excellent communication and problem-solving skills, with a focus on ensuring accurate data entry and delivering high-quality service to both providers and patients.

Key Responsibilities:

Data Entry & Documentation:Collects and enters information from healthcare providers into the medical management system for assessment tools.

Creates and maintains case files for services requiring authorization to ensure prompt decision-making.

Tracks and updates data to ensure accurate claims processing and adjudication.

Customer Service & Triage:

Delivers high-quality customer service by managing and triaging calls.

Ensures accuracy in data collection during calls, while meeting established performance targets.

Tracks and reports customer complaints regarding service requests, suggesting corrective actions as needed.

Required Qualifications:

Minimum of two years of experience in a customer service role.

Excellent oral and written communication skills.

Advanced proficiency with personal computers, including Microsoft Word, Excel, and/or Access.

Must have Healthcare background or experience in medical management settings.

Send resumes to mfesinstine@phaxis.com

An equal employment opportunity employer