Guest Services/Hosptial Lobby Assistant

Our client, a world-renowned cancer treatment and research hospital is seeking Guest Service Liaisons.

These are 3 – 6 months temp jobs with possibility to convert to perm.

The shift is 5am-1pm or 12pm – 8pm. with occasional overtime and weekend rotation

The pay rate is $25.00 per hour.

The facility requires everyone to be fully vaccinated plus the booster prior to starting (Please Note: This requirement is subject to a request for a legally recognized accommodation.)

Description:

People Person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.

Assist with patient appointment search using Epic software.

Patient navigator to assist with wayfinding.

Facilitate a working relationship between patients and the organization by providing excellent customer service.

Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns.

Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.

Help coordinate onsite visitor registration logistics. Help manage/instruct volunteers.

Inventory office supplies. Light administrative duties (scanning, copying, emailing, ordering car services for patients).

Professionally research and or resolve concerns by deescalating issues. Demonstrate knowledge of online visitor policy/guidelines.

Properly assist all walk-ins seeking a second opinion. Support security staff by assisting with monitoring visitors.

Job Qualifications

High Level of Customer Service. Candidates with a big personality! Someone who’s smile will greet the patients the moment they walk into the hospital!

Someone who can professionally engage with patients by looking up their medical appointment and assist them with navigating throughout the hospital.

Patient Engagement – Ask the patient, “ how can I help”, listen to them, assist in the best way possible

Patient Navigator/director - Assist patients to their appointments

Assist visitors with visitor registration process

Someone who can multitask, professionally answers phones, computer proficient, light copying, scanning, emails, and rarely order car services for patients.

Types at least 45/50wpm

Articulates well – Speaks clearly, takes time to explain instructions or appointment details to patients

Available to work flexible schedule between the hours of 7am-8pm – Weekends are definite. There are longer shifts for three days and off four days. Shifts are created as needed.

Job Requirements

High School Diploma / GED with 2 years of proven experience

Bachelor's Degree preferred

Must have intermediate computer literacy

The ability to be dedicated, work independently and use good judgment