Host/Hostess

The Bowery Group: Host Job Description

Position: Host/Hostess

FLSA Designation: Non- Exempt

Reports To: FOH Management

Position Description:

As a Host you will be playing a crucial role in the guest experience. You will be the first person that everyone sees as soon as they walk in the door. You are responsible for greeting and seating all guests, answering any phone calls, and greeting guests upon arrival. Ensuring that all guests have positive experiences from the beginning to the end of their dining experience.

Essential Functions and Basic Duties:

Greeting customers as they walk into the restaurant

Helping guests with reservations and guiding them to their table

Giving guests accurate wait time estimates

Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, and sister properties.

Be aware of regular guests/VIPs

Organized and efficient

Excellent communicator with the bar, service, kitchen and management staff.

Understand all of the restaurants main dining room seating and configurations

Understanding that we require a positive and professional attitude in the workplace

Assisting new hires with any training that is needed

Being able to assist with picking up any celebratory needs from nearby bakery for employees or guests

Specific Job Knowledge, skills, and abilities:

Ability to stand and walk up to 8 hours

Bi-Lateral manual dexterity as required to handle, touch and feel, and reach with hands and arms

Ability to talk and hear clearly

Ability to stoop, kneel and crouch

Ability to taste and smell

Ability to utilize close, distance, color and peripheral vision, as well as depth perception and to adjust focus

Willingness to work at peak hours, which may include evenings, holidays, and weekends

English fluency

Effective verbal, written and interpersonal skills to communicate positively

Strong problem-solving acumen

Qualifications Standards:

High school graduate or equivalent

At least one year in a high-volume, fine-dining restaurant

Basic knowledge of dining room and service procedures

Sexual harassment training required