Technology: Fixed Income Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)What You’ll Be DoingThe Fixed Income Production Application Support Consultant supports CIBC’s trading and risk management systems for bonds and interest rate derivatives. This role works with traders to solve technical problems and document new requirements. He or she acts as an advocate for the front office in discussions with vendors and with the broader technology team.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll Succeed

Diagnose and resolve technical problems with fixed income trading systems (Bloomberg TOMS/Broadway). Escalate issues to software vendors or to our infrastructure providers. Prioritize when several issues occur simultaneously. Provide timely updates to the affected traders and to technology managers.

Apply Information Technology Infrastructure Library (ITIL) practices for incident, change, and problem management. Manage major incidents in cooperation with CIBC’s Enterprise Incident Management team.

Provide first-level support for spreadsheet-based market data and pricing processes. Escalate to quantitative analytics team or business analysts when required.

Support the components of xTrader, our cross-asset portfolio management platform, that relate to interest rate derivatives and government bonds , convertible bonds business and structured rates trading business.

Gather business requirements from traders. Liaise with the business analyst and project management team in Toronto.

Oversee application releases that affect traders in New York. Test changes and provide feedback before release.

Build an effective working relationships with the fixed income traders, the broader technology team, and external vendors.

Document processes and recurring issues, e.g. on the team wiki. Share knowledge within the team.

Who You Are

You can demonstrate experience in. Windows and Linux with a high-level understanding of TCP/IP networking and other infrastructure components. Experience with Bloomberg TOMS, Broadway, or broker trading screens in addition to application monitoring tool, e.g. Dynatrace or ITRS Geneos is ideal. You also have an experience with Microsoft Excel, including Visual Basic for Applications (VBA), relational databases and Structured Query Language (SQL) Familiarity with straight-through processing, e.g. the Financial Information eXchange (FIX) protocol, and with a scripting language in addition to software development life cycle, including requirements gathering and testing is valuable. This is a challenging role that requires strong technical skills, experience with fixed income markets, and the ability to work in a fast-paced trade floor environment. You must have an ability to work independently with the support of a larger team in Toronto. You must have strong written and verbal communication skills; a demonstrated ability to work effectively with demanding users in a fast-paced trade floor environment.

You possess a post-secondary degree in computer science, mathematics, engineering, finance, or another analytical discipline. Knowledge of financial mathematics, derivative pricing, and risk management (“Greeks”) with applications to fixed income markets.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $113, 400 - $138,500 for the New York, New York State market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

Subject to plan and program terms and conditionsWhat you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job LocationNY-300 Madison Ave., 5th FloorEmployment TypeRegularWeekly Hours40SkillsAnalytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work CollaborativelyAt CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.