Senior Manager-Digital Product Management

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.This position will be a key member of the American Express Global Commercial Services (GCS) Small Business Services (SBS) & Business Blueprint (BBP) Business Operations team responsible for risk and control framework.Responsibilities:

Develop, communicate, and execute the Monitoring & Testing roadmap.

Develop and maintain an understanding of critical business processes.

Conduct product and process risk & control assessments.

Enhance / strengthen the internal control environment.

Facilitate audits, reviews and exams, and drive resulting action plans to closure.

Analyze known issues and complaint trends to identify control enhancements and monitoring & testing needs.

Comfortable with ambiguity and ability to translate unstructured information to a structured, actionable plan.

Demonstrated ability to influence business partners to improve control environment without direct authority.

Strong collaboration with key stakeholders (e.g., Product Owners, LOBCO, GCO, Control Management, etc.).

Track record analyzing complex data and processes to find and drive innovative solutions.

Ability to effectively prioritize and drive strong results with limited resources.

Adaptable to changing business priorities.

Aware of the latest trends and industry best practices in risk/compliance space.

Minimum Qualifications:

3 years of relevant experience (audit, operational excellence, compliance, etc.

Strong problem solving, analytical and decision-making skills

Ability to translate analyses into actionable customer and operations insights and recommendations

Highly organized

Manage cross-functional initiatives

Develop and maintain relationships across organizational boundaries

Influence without direct authority

Communicate effectively at all levels of organization

Drive results

Preferred Qualifications:

Knowledge of Amex processes and or products.

QualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: ProductPrimary Location: US-Georgia-AtlantaOther Locations: US-Arizona-Phoenix, US-New York-New YorkSchedule Full-timeReq ID: 24015601