Manager - IT End User Services

Manager - IT End User ServicesJob Info111971Posting Expiration Date: Apr 13, 2024Schedule Type: Full-TimeMinimum Salary: $105000Maximum Salary: $140000Organization: IT Engineering & OperationsDepartment: IT Infrastructure & OperationsSection: IT ENG End User ServicesLocation: NY-New York-4 Irving Pl HeadquartersSimilar JobsAssociate Engineer (https://careers.coned.com/jobs/14089735-associate-engineer-a)Sr System Analyst, IT Information Security - FirewallsSystem Analyst - IT BSD GIS Team (https://careers.coned.com/jobs/14039328-system-analyst)Technical Associate - IT BSD Electric Control CentersTech Lead - Outage Management Systems (OMS) (https://careers.coned.com/jobs/14004930-systems-specialist)Job DescriptionMission Statement

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

Manage the IT End User Device Management Team

Maintain the End User Services portion of the XM10 budget

Ensure proper disposal procedures are followed

Determine device obsolescence purchases and procure devices as part of technology refresh

Sustain inventory for all regions of End User Services

Asses new technologies in conjunction with Enterprise Architecture

Provide up-to-date and accurate inventory information utilizing ServiceNow's CMDB

Guarantee compliance with vendor related service level agreements

Perform organizational change management in relation to changes to end user technology

Required Education/Experience

High School Diploma/GED and 7 years' relevant experience IT, Tech Support, Asset Management, Finance or

Associate's Degree and 5 years' relevant experience IT, Tech Support, Asset Management, Finance or

Bachelor's Degree and 3 years' relevant experience IT, Tech Support, Asset Management, Finance

Preferred Education/Experience

Bachelor's Degree and 3 years' relevant experience IT, Tech Support, Asset Management, Finance

Relevant Work Experience

3-5 years Technology Support Required or

3-5 years Asset Management and Budget Tracking/Forecasting Required and

3-5 years Supervising management and contacted personnel Required

Skills & Ability

Demonstrated customer service skills and

Promotes information sharing and

Project Demonstrated project management skills and

Effective leadership skills and

Well organized, detail oriented and flexible to handle multiple assignments and

Ability to inspire and develop staff and

Ability to drive multiple projects to successful completion

Licenses & Certifications

Driver's License Required

Physical Demands

Ability to push, pull, and lift up to 25 pounds

Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Other Physical Demands

Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Technical Difficulty Statement

For technical issues, please contact us at [email protected]

Equal Opportunity Employer

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.