Senior Associate, Client Operations Manager, ITBN

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity-not just answers-in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you'll contribute to a supportive and collaborative work environment that empowers you to excel.Kroll is seeking a motivated, career, and client-oriented Client Operations Manager to join our Cyber Risk team. The Client Operations Manager is responsible for the onboarding and delivery of Breach Notification services to Kroll corporate clients throughout the lifecycle of their engagements. Client Operations Managers are the engine for multiple, concurrent implementation projects that vary in size and scope. This individual is an experienced client orientated professional who will deliver superior service that exceeds our clients' expectations and thrives in a fast-paced, changing and challenging environment.RESPONSIBILITIES: Serve as the primary delivery on client Breach Notification engagements. Work in collaboration with the Engagement Manager to successfully manage the various project implementation components, including onboarding, deployment and reporting, to ensure timely deliverables and flawless execution. Build and foster professional relationships with Kroll stakeholders including; data, print and call center leadership. Assume accountability for client satisfaction and proactive handling of engagements by anticipating client needs. Alongside the Engagement Manager ensure client expectations are managed and delivery deadlines met according to schedule and plans. Represent Kroll Cyber as a subject matter expert (SME) on breach notification methodology, our products and best practices, and understand the law as it relates to data breach response requirements. This includes staying abreast of current events in the cyber security/data privacy space Initiate and implement service enhancements that align with organizational goals. Communicate new ideas and areas for development/improvement FUNCTIONAL AREA SKILLS/KNOWLEDGE: Strong listening skills with an ability to translate client needs into actionable steps. Proactively communicate with all appropriate stakeholders regarding the client engagement. Know and understand the internal processes within Kroll in order to educate the client on our processes, timelines and outcomes that affect their business. Maintain a professional demeanor throughout all client interactions and when communicating with Kroll colleagues. Represent Kroll's products and services clearly, concisely, accurately and with a high level of integrity. Establish and maintain documentation to ensure timely, consistent client contact and follow up.REQUIREMENTS: Bachelor's Degree. Minimum three years of B2B experience in some of the following areas: customer success, client services, implementation, or project management. Project management experience required. Professional certification is a plus (e.g. PMP). Must be detail and process oriented, requiring demonstrated excellence in time management, project management and prioritization. Outstanding written and verbal communication, client relationship management, and problem resolution skills, with the ability to effectively advise senior leadership. Ability to demonstrate relentless discipline, project ownership and goal achievement. Proven ability to influence others and lead customer engagements. Experience enhancing client satisfaction/business outcomes through implementing new processes. Must be able to think independently, critically, and make "best business practice" decisions. Must be enthusiastic, flexible, and collaborative. Must have working knowledge of Microsoft Office products, and proficiency in Word, Excel, and PowerPoint. Experience with Salesforce.com is a plus. Physical requirements are sitting for long periods of time in front of a computer. Work environment is climate-controlled office building located on a campus and composed of offices, cubicles, conference rooms and a computer data center.In order to be considered for a position, you must formally apply via careers.kroll.com.Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.The current salary range for this position is $60, 000 - $150, 000.#LI-CN1#LI- RemoteKroll is seeking a motivated, career, and client-oriented Client Operations Manager to join our Cyber Risk team. The Client Operations Manager is responsible for the onboarding and delivery of Breach Notification services to Kroll corporate clients throughout the lifecycle of their engagements. Client Operations Managers are the enginefor multiple, concurrent implementation projects that vary in size and scope. This individual is an experienced client orientated professional who will deliver superior service that exceeds our clients' expectations and thrives in a fast-paced, changing and challenging environment.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identityMinimum Salary: 0.00

Maximum Salary: 0.00

Salary Unit: Yearly