Customer Support Representative - REMOTE, tons of benefits!

Parsley Health is hiring REMOTE Customer Support Representatives!

Pay: $24.25 per hour

Click here to apply

DUTIES AND RESPONSIBILITIES:

Provide exceptional service to Parsley Health Members via email, SMS, and phone.

Handle member onboarding, cancellation requests, program inquiries, and complaints.

Escalate unresolved issues to the appropriate department for swift resolution.

Assist with scheduling, portal navigation, and troubleshooting.

Collect feedback, de-escalate situations, and encourage membership renewals.

REQUIREMENTS:

At least one year in a client/patient-facing role; healthcare or startup experience preferred.

Strong oral and written communication skills.

Call management system experience (e.g., Regal.io) is a plus.

Detail-oriented, empathetic, and proactive mindset.

Ability to work remotely in a quiet space for conducting calls.

BENEFITS:

Equity Stake: Be part of our success.

401(k) + Employer Matching.

Remote-First: Option to work in our NYC or LA centers.

Complimentary Parsley Health Membership.

Subsidized Medical, Dental, and Vision Insurance.

4+ Weeks Paid Time Off: Enjoy generous leave.

Annual Professional Development & Wellness Stipends.