Customer Service Representative - you will be trained!

About PITS Global Data Recovery Services

PITS Global Data Recovery Center is a global brand and has a reputation for a reason. We have more than 50 locations in the US and in other continents that help us to reach every customer in the world. Our data recovery team is a global collection of talent and minds coming together to make every data recovery case successful.

We understand that the data is an asset of families and businesses that should not be lost. That is why we are here to help our customers. So far, our data recovery specialists have recovered countless amounts of data from failed hard drives, flash drive, and RAID arrays.

https://www.pitsdatarecovery.net/

Job Summary

The customer representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department. You must be positive, energetic, and driven to be successful in a challenging and rewarding environment. You must be flexible and able to adjust to the quick and demanding changes of the business. You must be an excellent communicator with excellent phone etiquette and problem-solving skills. You must be able to work well in a collaborative and team-oriented environment.

Responsibilities include and are not limited to:

Answer customer calls and online chats

Delivers exceptional customer service to build customer satisfaction & loyalty

Engage with clients in a friendly and professional manner while actively listening to their concerns

Provide the fast and correct information to incoming customer inquiries

Record customer information within our customer service database

Provide timely feedback to the management team regarding service failures or customer concerns

Utilizes all resources and tools to troubleshoot and diagnose customer issues

Offer support and solutions to customers per the company's customer service policies

Identifies and escalate priority issues

Other duties as requested

Qualifications:

Superb communication skills, written and verbal in English

Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone.

Excellent computer skills and comfort in navigating multiple systems

Proficiency in MS Outlook, Word, and Excel.

Good speed typing skills on QWERTY keyboard

Excellent time management skills. Must be able to prioritize tasks efficiently without direction.

The ideal candidate has native level American English with a background in technology and customer representative.

1-2 years of experience working in a customer service (or similar) role or sales is a must.

Schedule:

9:00 am to 6:00 pm (EST), Monday to Friday

Language Skills:

English - Native Level - Required

Workplace: Office; 2424 Ocean Ave, Brooklyn, NY 11229, no remote job