Customer Service (Insurance) (Brooklyn, NY)

Since 2006, NEC AGENCY INC has been servicing the Tri State area and is seeking a Full Time or Part Time position that provides exceptional customer service for our policyholders. As an Insurance Customer Service Representative, you will serve as a direct point of contact for customers, providing them with comprehensive support on insurance related matters. Assisting policyholders and potential customers with their inquiries, mange policies, process claims, and other insurance related tasks.

Responsibilities and Duties

The Insurance Customer Service representative will:

Handle customer inquiries and complaints regarding insurance policies and claims.

Assist potential customers in understanding and choosing suitable insurance policies.

Process insurance claims and manage policy renewals and modifications.

Build sustainable relationships and trust with policyholders through open and interactive communication.

Issuing certificates of insurance, endorsements, preparing accord applications and documents for new business, data entry, scanning and filing.

Qualifications, Skills, and Competencies

The ideal candidate will have:

Previous Customer Service experience in the Insurance industry is highly preferred.

Strong communication and problem-solving skills.

Ability to work in a fast-paced environment and handle multiple tasks concurrently.

Excellent people skills with a customer-friendly attitude.

Knowledge of CRM systems and practices.

Necessary Experience

Minimum of 2 year’s experience in a customer support role within the insurance industry.

Benefits and Perks

Competitive pay + Commission for licensed in Property & Casualty

Paid time off

Friendly work environment

Opportunities for career advancement

Paid Lunch on Fridays

Application Process

To apply, please submit your resume to info@necagency.com and a short explanation of why you're the best fit for this position. Please allow time for us to get back to you as we review resumes.

Company Overview

We are a leading company in the insurance sector, committed to delivering excellent customer service and comprehensive insurance solutions. By joining our team, you will have the chance to grow professionally, serve valued customers, and make a difference in the lives of policyholders.

o Principals only. Recruiters, please don't contact this job poster.

o Do NOT contact us with unsolicited services or offers