HVAC Service Dispatcher/Coordinator

Dispatcher for HVAC Service Company.

Dispatcher is responsible for handling service calls and scheduling for service requests.

Schedules and dispatches workers as requests are received.

Duties/Responsibilities:

Receive, process, and prioritize all incoming HVAC service call requests.

Log all work orders into software system.

Dispatch work orders to the field techs based upon priority.

Maintain technician’s daily schedules and dispatch (5+) technicians.

Maintain on-call schedule

Provide direction to technicians for operational and functional duties

Maintain customer database; maintain pending work file for regular follow-up.

Monitor status of all uncommitted service repairs.

Keep customers appraised as to company schedule and requested lead times.

Receive & review completed work orders from field techs.

Set up job files for all HVAC work orders.

Solicit feedback from customers in relation to service received

Qualification Requirements:

One year of college/technical school; and /or two years related experience/training in the HVAC industry and/or related Service Industry business experience.

Team player who works and communicates well with people at all levels.

Expert level of verbal and written communication and interpersonal skills with ability to speak clearly.

Persuasively in positive or negative situations with tact, diplomacy, influence and sensitivity.

Demonstrate phone and e-mail etiquette

Ability to multi-task

Ability to use significant independent judgment