Innkeeper (Front Desk Agent) at Deer Mountain Inn

Job Title: Innkeeper

Location: Deer Mountain Inn, Tannersville, NY

Job Type: Full-Time

About Deer Mountain Inn:

In the hills above Tannersville, NY, in the Great Northern Catskills, Deer Mountain Inn is a classic turn-of-the-century construction featuring six stunning rooms, four standalone cabins, and a complete, rustic, upstate dining experience. Just over two hours from NYC, our 168 wooded acres offer stunning views of the Catskills and an enchanting environment to relax, explore, and recharge.

Position Overview:

We are seeking a dedicated Innkeeper to join our team and assist with our front desk operations. This role is pivotal in creating a welcoming atmosphere and ensuring that our guests receive the highest level of service throughout their stay.

Key Responsibilities:

- Manage daily operations at the front desk, including check-ins, check-outs, reservations, and guest inquiries.

- Provide exceptional customer service, addressing guests' needs and ensuring their satisfaction.

- Coordinate with housekeeping and maintenance departments to ensure all rooms are immaculate and well-maintained.

- Handle administrative tasks such as managing emails, answering phone calls, and maintaining guest records.

- Oversee the presentation of public areas to ensure they are clean and welcoming.

- Manage inventory and supplies for the front desk and other areas of the inn.

- Resolve any issues that arise, ensuring guests leave with a positive experience.

- Work under Hotel Manager and General Manager to maintain service standards.

Qualifications:

- Previous experience in hospitality, especially in a hotel or similar environment.

- Excellent communication and interpersonal skills.

- Proficient in using hotel PMS software and general office software.

- Passionate about providing excellent customer service.

- Flexible with work hours, including weekends and holidays.

Benefits:

- Competitive pay.

- Discounts on accommodations and dining for family and friends.

- Opportunity to work in a beautiful, serene location and with a close-knit team dedicated to creating unforgettable guest experiences.

How to Apply:

Please send an email with an introduction and resume attached, detailing your interest and qualifications for this position. We look forward to learning more about how you can contribute to the Deer Mountain Inn team!

We are committed to creating an inclusive environment for all employees. We value diversity and are an equal opportunity employer.