Retail Sales Advisor

Overview:

The Service Advisor will provide excellent customer service, diagnose vehicle issues, quote costs, and communicate necessary work to the Technicians.

Pay:

$19.00 - $23.00 per hour

Benefits:

Paid Training

Paid Holidays

PTO/Vacation

Employee Discounts

401(k) Retirement Plan

Life and AD&D Insurance

Employee Referral Bonus

Short/Long-Term Disability

Flexible Spending Accounts

Employee Assistance Program

Educational Assistance Program

Medical, Dental, and Vision Insurance

Exclusive Employee Discount Program

Essential Duties and Responsibilities

Greet customers and offer excellent customer service from intake to release of their vehicles

Determine and diagnose car issues based on customer description and vehicle condition

Translate customer-reported problems to actionable work orders for technicians to complete

Order necessary parts from suppliers and double-check that they are delivered to technicians

Ensure that automotive work provided to customers meets company quality standards

Invoice and collect payment from customers for services rendered

Handle and resolve customer complaints regarding services

Maintain customer records and enter data into computer databases

Qualifications

ASE Certified

Working knowledge and experience of automotive products, repairs and parts

Secondary education in the automotive field or equivalent work experience

Strong communication skills and the ability to translate customer needs to workable technician orders

Basic knowledge of computer programs including word processing and database tools

Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly

Exceptional customer service skills based on experience

Continuing education and knowledge acquisition on the function and repair of newer vehicles

Basic mathematics skills to prepare and process bills and customer payment

Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

About Us:

Dunn Tire is a Buffalo, NY-based tire retailer with 500 employees. Recently ranked by Tire Business as the 17th largest independent tire retailer in North America; we are also a Top 20 market share holder in the United States. Dunn Tire has 25 retail locations from Erie PA to Syracuse NY. Locally owned and operated, Dunn Tire has been providing tire and automotive services since 1973.