IT Support Technician

The IT Support role is a level 1 technical support position with the primary function of supporting all IT needs. Must be willing to travel to all locations when needed.

• Desktop hardware and software applications
• Maintain vendor ticket systems and coordinate with outside contracted vendors for technology issues resolution
• Telephone, ticket-based, and onsite support for clients needing help with technical issues
• Coordinate all aspects of functionality for PC, laptop, printer, and scanner
• Providing technology support for a multi-site environment
• Providing Daily\weekly\monthly progress reports of technology issues and updates to manager
• Providing technology support for special projects
• Support client email system and mobile devices
• Inventory management
• Assembling hardware and installs or deletes software to ensure all hardware and software are working properly.
• Troubleshooting computer equipment to confirm it is running correctly.
• Be on call after hours and weekends
• Active directory
• server
• The company reserves the right to add or change duties at any time.

• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be willing and able to be a team player, learn new products, processes, and procedures.
• Ability to work independently as well as in a team environment
• Advanced knowledge of Office 365
• Excellent verbal and listening skills
• Excellent writing and grammatical skills (for generating and editing emails and notifications)
• Must be detail oriented and possess strong communication and organizational skills
• Customer service skills
• A+
• Network+

• Security+
• BS in Computer Science
• Microsoft Certification
• Certificate or associate degree in Computer Science
• Prior experience in the health care industry