-
ID
#5101805 -
Job type
Full-time -
Salary
TBD -
Source
ELLKAY LLC -
Date
2020-10-22 -
Deadline
2020-12-21
Jr. IT Specialist
New Mexico, Usnm 00000 Usnm USAFull-time
Vacancy expired!
Job Description
We’re looking for a detail-oriented, problem-solving team player with a strong technical background to fill our
Jr.IT Specialistposition.You will be responsible for performing all of the necessary technical work for managing office IT infrastructure.
Essential Duties and Responsibilities:- Be able to respond to users with their IT office needs.
- Deploy workstations and laptops.
- Change printer cartridges and/or help users if they are having printing problems.
- Help users with telephone and headset issues.
- Using guidelines provided open tickets to set up VPN access from clients to servers.
- Call and work with our vendors to trouble shoot issues wherever they may occur.
- Provide support and communication via email, phone, and in person.
- Other duties as assigned to meet business needs.
- Using guidelines print access cards and manage access control for users.
- Address and close tickets opened by users and assigned to you.
Qualifications
- Demonstrated passion for excellence with respect to customer service.
- Ability to communicate professionally with people at all levels of the organization and external contacts both verbally and in writing.
- Demonstrated success working in a team-based environment.
- Strong detail orientation and analytical abilities.
- Demonstrated organization and planning skills.
- Ability to tactfully handle stressful and difficult situations.
- Strong critical thinking and problem –solving skills.
- Demonstrated ability to manage multiple projects and competing demands.
- Ability to exercise effective decision-making capabilities in a fast-paced environment.
- Background in Computer Science, Information Technology, or other technical discipline required.
- 1-2 year’s experience in office infrastructure and office technologies required.
- Experience in a customer service or help desk preferred.
- Knowledge of Windows environments, with basic troubleshooting skills.
- Ability to troubleshoot common networking issues.
- Network+ or A+ certification a plus.
- Healthcare industry knowledge desirable.
- Bachelor’s degree desirable.
Additional Information
This is a full-time, onsite position at our HQlocated in Elmwood Park, NJ. Remote work isavailable.For more information on our company, visit www.ELLKAY.com.
Interested applicants should submit a letter of interest with salary requirements and resume.
ELLKAY LLC is a Smoke-Free Workplace.
AA/EOE.
Vacancy expired!
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