Front Desk Agent

Join Our Team as a Lodge Host (Front Desk Agent)We are seeking a warm, professional, and guest-focused Lodge Host—our Front Desk Agent—who will serve as the welcoming face and voice of our property. As the first point of contact for our guests, you will set the tone for an exceptional stay through outstanding customer service, attention to detail, and a genuine hospitality mindset.In this role, you will help create memorable guest experiences from arrival to departure by ensuring every interaction is seamless, professional, and welcoming.Key Responsibilities:Greet guests upon arrival and provide a warm, professional welcomeManage smooth check-in and check-out processesHandle room reservations, confirm guest information, assign rooms, and communicate special requests or accommodations to relevant departmentsProvide accurate information regarding hotel services, amenities, and policiesDeliver exceptional customer service by promptly and professionally addressing guest inquiries, concerns, and requestsProcess payments and handle financial transactions accurately, including cash handling and coordination with accountingServe as a central communication point between guests and hotel departmentsMaintain accurate records of guest interactions, requests, and transactions