Customer Team Leader (District Sales Manager), Virology - Tri-State District

Job DescriptionOur Sales teams support our customers by providing clinical and scientific information about our products. With a patient-centric and digital mindset, we support education and training that helps healthcare partners protect patients in their communities. The Customer Team Leader (CTL) plays a critical role in establishing our Company's customer focused initiative.

This is a field-based sales management position that is responsible for the Tri-State district, specifically Pennsylvania, New Jersey, and Delaware.

Ideally, the selected candidate would reside in or near Philadelphia, however, candidates must reside in the district they'll be responsible for.

Overnight travel may be required 25 - 30% of the time.

Travel (%) varies based on candidate’s location within the geography.

Key responsibilities include and may not be limited to:

Hire, lead, and manage Customer Representatives for the Tri-State district (Pennsylvania, New Jersey, and Delaware)

Coach direct reports, oversee training, and complete people management processes for Customer Representatives

Develop and resource their customer team to address customer needs

Maximize sales team's performance and help achieve/exceed sales and budget target, as well as increasing access to our products

Collaborate with field-sales personnel, including Customer Team Leaders, Commercial Operations Directors, Account Managers, and more

Develop business plans for sales district/geography and implement national sales strategies and programs

Communicate and coordinate with both district and cross-functional teams and share best practices with direct reports and peers

Lead district sales meetings to inform and guide sales team.

Conduct annual and on-going performance reviews and competency assessments for direct reports

Handle discipline and termination of employees as needed and in accordance with company policy in partnership with Human Resources

Qualifications:Minimum Requirements:

BS/BA degree and a minimum of five (5) years' experience in Sales, Marketing or Managed Care - Pharmaceutical industry, or a High School Diploma and with at least ten (10) years of equivalent experience, with four (4) of those years being within the pharmaceutical, biotech, or healthcare industries

Equivalent experience can be professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience

Ability to establish relationships and networks within a customer organization

Valid driver’s license and able to drive a vehicle

Travel the amount of time the role requires, 25 – 30%

Reside within the district or near a major airport to travel to the district

​ Preferred Qualifications:

MBA/MS in Science, Business, or Health Care discipline

Minimum of three (3) years' experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations

Minimum of two (2) years' experience working in Marketing, Managed Care, or Sales support areas within the pharmaceutical industry

Experience selling in the Pharmaceutical, Biotech & Medical Device Industry

Previous Field Sales Management experience

#USPHARMACurrent Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf)EEOC GINA Supplement​Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf)We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)U.S. Hybrid Work ModelEffective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.Expected US salary range:$164,800.00 - $259,400.00Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read CarefullyMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status:RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:RemoteShift:Not IndicatedValid Driving License:YesHazardous Material(s):n/aJob Posting End Date:11/27/2024A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.Requisition ID: R320056