American Girl NYC -Restaurant Lead

The Opportunity: The Café  Lead is located at the AG Retail NYC location  and reports directly to the Restaurant Manager. This position is responsible for assisting the restaurant manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. What Your Impact Will Be: Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards. Assist the team in achieving department revenue and expense goals. Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues. Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team. Work with Restaurant and Store Management teams to deliver exceptional events and programs. Maintain on-going communications with both staff and management. Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Zomato Reservation system, POS, and InfoGenesis software systems. Leads by example in all areas of the business.